As we’ve previously mentioned, ROMA360 operates in two main capacities: as a service that functions as an interface between systems that don’t communicate, such as an ERP and a specific software (with examples of integrations with Mercado Libre), or as the primary product for managing a company’s customer service. Today, we want to focus on this latter use.
ROMA360 has achieved great success among small and medium-sized businesses, but its scalability allows it to grow alongside companies. With a constant focus on the customer, ROMA360 aims to optimize and automate processes to achieve maximum customer satisfaction. The platform allows companies to define their workflows within the system to ensure effective responses, using artificial intelligence to act proactively, while always providing control points for making important decisions.
ROMA360 is particularly effective for companies with high support demands, whether for inquiries, sales, or complaints, alleviating human workload and clearing bottlenecks that hinder responses to the end customer. We innovate daily with new solutions, indicators, and continuous learning, both from the system and the business.
Moreover, with the knowledge we’ve gained, our consultants help study current company processes, suggesting improvements and implementing solutions that quickly enhance customer service. Each company has its own reality, and often one solution does not fit another company. That’s why ROMA360, using the LowCode GeneXus tool, allows for quick adaptation to specific scenarios, making it a significant differentiator.
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