Tag: DigitalTransformation
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The Race Against Time: Why Companies Are Rushing to Develop Their AI Agents
In the fast-paced world of business, companies are engaged in a race against time to develop their own AI agents. But what are these agents, and why are they so important? What Are AI Agents? AI agents are autonomous systems designed to interact with their environment, make decisions, and execute tasks independently. Powered by advanced…
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How Tactical Precision Ensures Strategic Success
In 1997, the chess and technology worlds witnessed history when Garry Kasparov, the reigning world chess champion, was defeated by Deep Blue, IBM’s supercomputer. This match was a turning point in the evolution of chess and artificial intelligence, and it also highlighted key lessons about the relationship between tactics and strategy. Kasparov famously remarked that…
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Always One Step Ahead: The Key to Successful Software Development
At DELFA, we are often asked why some of our software solutions require detailed analysis and extra time when they could seemingly be developed more quickly. The answer lies in the value of foresight. A well-thought-out solution may take longer to build, but it ensures flexibility and adaptability in the long run, providing greater value…
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Boost Your Business with ROMA360: The Power of Customer Service Automation
In today’s fast-paced world, businesses must adapt to meet the evolving needs of their customers. Customer Service Automation with ROMA360 helps you manage customer interactions efficiently, focusing on areas that can be easily automated and are preferred by customers, while leaving human interactions for more personal and complex situations. Enhancing Business Efficiency with Automation Immediate…
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How Automation in Customer Service Reduces Costs and Improves Team Well-Being with ROMA360
Cost Reduction: Automating customer service through ROMA360’s integrated chatbots, interactive voice response (IVR) systems, and automated emails can significantly reduce operational costs. A study by McKinsey & Company found that automation can reduce customer service costs by 30-50%. Additionally, ROMA360 allows companies to handle a higher volume of inquiries without needing to hire more staff,…
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The Magic of ROMA360: Designing Intelligent Workflows for Business Efficiency
How ROMA360 Transforms Knowledge into Efficient Solutions? The importance of correctly mapping processes and intelligently analyzing and developing workflows to avoid programming errors cannot be overstated. So, what is the magic of ROMA360? The magic lies in our ability to reuse the knowledge gained from over 25 years of international projects across various scenarios. This…
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ROMA360: Comprehensive Solution for Customer Service Management
As we’ve previously mentioned, ROMA360 operates in two main capacities: as a service that functions as an interface between systems that don’t communicate, such as an ERP and a specific software (with examples of integrations with Mercado Libre), or as the primary product for managing a company’s customer service. Today, we want to focus on…
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The Major Benefit of Using ROMA360
If asked about the greatest benefit of using ROMA360, I would answer with a classic Uruguayan response: “it depends.” Nowadays, although ROMA360 is often seen as a product, a software solution, we prefer to call it a SERVICE. In its purest essence, ROMA360 aims to provide the best service for our clients. While these clients…
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Comprehensive Connectivity with ROMA360: All Available Integrations
The experience gained in building ROMA360 has led us to develop a vast number of interfaces, encompassing both the oldest and the most modern integration technologies. Evolution of ROMA360 Interfaces: Direct Database Integration: In addition to the mentioned technologies, ROMA360 facilitates direct connections with various databases through the GeneXus DataViews concept. This capability enables multiple…
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ROMA360: The Comprehensive Solution for Companies Looking to Overcome the Limitations of Large CRMs and ERPs
Different companies often face the issue of having a well-known management software or CRM in the market, but feeling that it is not enough. It’s not because they need a bigger software, but rather they underutilize it. This is not intentional; sometimes it happens because they do not have specialists in the tool to fully…